Course Curriculum
-
1
Course #9: Want to Know if Your Clients Perceive You as Empathetic? The 3 Keys to Success! (1 CCE HOUR: 1 CC)
-
Introduction to Chapter 9 on Empathy and Listening (1 Minute)
-
Key #1: It's All About the Shoes! (16 Minutes 25 Seconds)
-
Intro to Key #2: What to Say to Show Empathy (34 seconds)
-
Key #2: What to Say to Show Empathy (26 Minutes 24 Seconds)
-
Key # 3 What NOT to Say to Show Empathy (18 Minutes 34 Seconds)
-
Preview of Chapter 10 Cultural Listening Differences
-
Quiz over chapter 9
-
References for C. 9
-