Course Curriculum

  • 1

    Course #9: Want to Know if Your Clients Perceive You as Empathetic? The 3 Keys to Success! (1 CCE HOUR: 1 CC)

    • Introduction to Chapter 9 on Empathy and Listening (1 Minute)

    • Key #1: It's All About the Shoes! (16 Minutes 25 Seconds)

    • Intro to Key #2: What to Say to Show Empathy (34 seconds)

    • Key #2: What to Say to Show Empathy (26 Minutes 24 Seconds)

    • Key # 3 What NOT to Say to Show Empathy (18 Minutes 34 Seconds)

    • Preview of Chapter 10 Cultural Listening Differences

    • Quiz over chapter 9

    • References for C. 9